Returns & Repairs

 

Returns:

  • If you would like to return a product that you purchased on www.BOCONI.com please email info@boconi.com; note that we only accept returns on unused product in original packaging within 30 days of purchase.
  • Purchases of BOCONI product from a retail store is subject to the return policy of that store and all return inquires should be directed to the store.
  • Purchases of BOCONI product from a website other than BOCONI.com is subject to the return policy of that website and all return inquires should be directed to that website.

 

Repairs:

  • We offer a 1-year warranty on all BOCONI products which covers manufacturing defects. Please note this does not cover normal wear and tear caused by product abuse or neglect including: abrasions in materials, drops, scrapes, exposure to extreme temperatures, solvents, acids or liquids.
  • If you experience a manufacturer defect within the first year the repair will be completed free of charge. To start the repair process please email us at info@boconi.com; pictures are very helpful when accessing damage and, unless the product was purchased on BOCONI.com, proof of purchase is necessary. 
  • Customers without proof of purchase will not be eligible for free repairs
  • If you need your BOCONI product repaired after the first year we recommend taking it to a local repair shop. 
  • Replacement parts are available. If the replacement part is needed for a repair on a product within warranty, than the part is complimentary. Replacement buckles, shoulder straps, zipper pulls, and other materials are available for purchase.

Questions? Email info@boconi.com or call 615-376-9688

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