Returns & Repairs


  • If you would like to return a product that you purchased on please contact us on ; note that we only accept returns on unused product in original packaging within 30 days of purchase.
  • Please note we do not provide a return shipping label should you choose to return your product; you will be responsible for return shipping costs. However; if we ship you the wrong product or it arrives defective we will of course, in that situation, provide a return label. 
  • Purchases of BOCONI product from a retail store is subject to the return policy of that store and all return inquiries should be directed to the store.
  • Purchases of BOCONI product from a website other than is subject to the return policy of that website and all return inquires should be directed to that website.


  • We offer a 1-year warranty on all BOCONI products which covers manufacturing defects. Please note this does not cover normal wear and tear caused by product abuse or neglect including: abrasions in materials, drops, scrapes, exposure to extreme temperatures, solvents, acids or liquids.
  • If you experience a manufacturer defect within the first year the repair will be completed free of charge. To start the repair process please get in touch with us on
  • Customers without proof of purchase will not be eligible for free repairs
  • If you need your BOCONI product repaired after the first year we recommend taking it to a local repair shop.